Return & Refund Policy

Effective Date: July 2026

At ZEFRA, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products (unless received defective)
  • Personalized or custom-made items
  • Gift cards
  • Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.
  • Original shipping charges are non-refundable unless required by law.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

ZEFRA
Email: kizitozeph07@gmail.com
Address: Píniová alej 1011/11, 900 68, Slovakia