Shipping Policy

Effective Date: July 2026

Thank you for shopping with ZEFRA We are committed to delivering your order safely and as quickly as possible.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times:

• Slovakia: 2–7 business days
• Europe: 5–10 business days
• International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs, weather, or courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

Any available free shipping promotions will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply according to your country's regulations. These charges are the responsibility of the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact us and we will be happy to assist you in tracking your shipment.

Contact Us

If you have any questions regarding shipping, please contact us:

ZEFRA
Email: kizitozeph07@gmail.com
Address: Píniová alej 1011/11, 900 68, Slovakia